Privacy Policy

1. Introduction

1. At Simply Telecom, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or use our services.

By using our website or services, you agree to this Privacy Policy.

2. The Information We Collect

We may collect and process the following types of information:

a. Information you provide directly

  • Your name, business name, and contact details (email, phone number, address)

  • Enquiry details submitted through our forms or live chat

  • Order or account information when purchasing services

  • Payment and billing details (handled securely through third-party processors)

b. Information collected automatically

When you visit our website, we may collect:

  • IP address, browser type, device type, and operating system

  • Pages visited, time spent on site, and referral source

  • Cookie and tracking data for analytics and performance

c. Information from other sources

We may receive information from:

  • Business partners and resellers

  • Social media platforms

  • Referral programs and affiliate partners

3. How We Use Your Information

We use your personal data to:

  • Respond to your enquiries and provide quotes or service information

  • Set up and manage your telecoms, broadband, or VoIP services

  • Process payments and issue invoices

  • Provide customer support and technical assistance

  • Send service updates, account notifications, or relevant offers (you can opt out anytime)

  • Improve our website, services, and customer experience

  • Comply with legal, regulatory, or security obligations

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Contractual necessity – when we need to perform our contract with you.

  • Legitimate interests – to manage our business, improve services, and communicate relevant offers.

  • Consent – when you explicitly opt in (e.g., marketing emails).

  • Legal obligation – to comply with UK laws and regulations.

5. How We Share Your Data

We only share data when necessary and with trusted third parties, including:

  • Telecom networks (e.g., O2, Vodafone, EE, Three) for service provisioning

  • Connectivity and VoIP suppliers (e.g., BT Wholesale, TalkTalk Business, Giacom, Yay.com, etc.)

  • Payment processors and billing systems

  • IT, hosting, and analytics providers (e.g., Squarespace, Google Analytics)

  • Our professional advisers (accountants, legal, or auditors)

We never sell your data to third parties.

All partners are required to handle your data securely and in accordance with UK data protection laws.

6. International Data Transfers

If we transfer data outside the UK (for example, to cloud hosting providers), we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations; or

  • Standard Contractual Clauses approved by the ICO.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary:

  • For active customers, while your account or service is active and up to 6 years afterward (for tax and compliance purposes).

  • For enquiries, typically up to 24 months unless you become a customer or request deletion.

8. Your Rights

You have the right to:

  • Access a copy of your data

  • Request correction or deletion

  • Restrict or object to processing

  • Withdraw consent (where applicable)

  • Request data portability

To exercise your rights, contact us at hello@simplytelecom.co.uk.
We will respond within one month as required by UK GDPR.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk

9. Cookies

Our website uses cookies and similar tracking technologies to:

  • Enable essential site functions

  • Improve performance and security

  • Analyse website traffic (via Google Analytics)

  • Personalise your experience

You can manage or disable cookies through your browser settings.
See our Cookie Policy for more details.

10. Data Security

We use appropriate technical and organisational measures to protect your data, including:

  • Encrypted website connections (SSL)

  • Access controls and authentication

  • Secure storage and backups

  • Staff training on data protection

11. Third-Party Links

Our website may include links to third-party websites.
We are not responsible for their privacy practices or content.
We recommend reviewing their privacy policies before providing personal data.

12. Updates to This Policy

We may update this Privacy Policy occasionally to reflect legal, technical, or business changes.
The updated version will always be posted on this page with a new “Last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Simply Telecom
Enterprise House, 2-4 Balloo Avenue, Bangor, BT19 7QT
📧 hello@simplytelecom.co.uk
📞 02891 404040