Voice prompts are the pre-recorded messages you hear when you call a business. They include things like the welcome greeting (“Thank you for calling…”), menu options (“Press 1 for sales, 2 for support…”), on-hold messages, voicemail greetings, and any other recorded announcements on your phone system. Essentially, they are the voice of your company when someone calls in.

Yes! Our voice prompt files are delivered in standard formats (like WAV or MP3) that work with virtually all phone systems, whether it’s a traditional PBX, VoIP service, or cloud phone platform. You don’t have to be using Simply Telecom’s phone service – though we’d be happy to help with that too. We’ll guide you on how to upload the files, or we can handle it if you prefer.

We make it easy. We’ll provide you with a selection of voice samples to listen to – different genders, accents, styles. You can also tell us the vibe you want (e.g. professional and calm, or bright and cheerful) and we’ll recommend voices. Many clients involve their team in picking a voice that best matches the company image. And remember, you can mix and match – for example, use one voice for the main greeting and another for on-hold messages if it suits your style.

Absolutely. Flexibility is a key benefit of our service. If you change your business hours, rebrand, or just want to refresh the messaging, you can always get new prompts recorded. With our self-service portal and AI voice option, making a quick update (like swapping out today’s on-hold promo) can be done in minutes. For new professional voice recordings, just request an update and we’ll schedule the voice actor. We offer affordable update packages and even subscriptions if you plan frequent changes.

Yes, 100%. All of our professional voice artists have granted permission for business telephony usage, and we handle the licensing. Our music library is licence-free for you as well , meaning you won’t owe royalties for playing it on your phone system. The AI voices are also cleared for commercial use. In short, you don’t have to worry about any legal complications – we’ve taken care of that so you can use your prompts confidently.